Sat-Thu, 9am-3pm Closed Friday

info@po-trade.com

Updated 08-06-2021

 

Our Terms of Service

By placing an order electronically (web order form) you are agreeing to the following terms of service:

 

A. Terms of Service

1. Please read through these terms of service thoroughly before placing an order for any services from Point of Trade Co. / POT Hosting. If you have any problems understanding them open a support ticket.

2. Services are, unless otherwise stated, on a rolling monthly contract and will renew each month until the client cancels the order/contract. Upon cancellation/lapse of payment the service will be listed as suspended/cancelled. Two weeks after this all files will be wiped from our servers.

3. Point of Trade Co. / POT Hosting will not under ANY circumstances accept liability financial or otherwise for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages occurring directly or indirectly due to hardware or software failure of our systems/services, or by following advice and guidance from our staff.

 

B. Client Acknowledgement

1. As a client of Point of Trade Co. / POT Hosting you acknowledge that services provided may be disrupted at any time during your service period due to circumstances outside our control. The client acknowledges and agrees that Point of Trade Co. / POT Hosting will NOT be held liable for ANY damages arising from ANY disruption of service provided by Point of Trade Co. / Hosting.

2. It is the clients sole responsibility to ensure that data is fully backed up externally.

3. The client also acknowledges that any type of slander targeted at the company or employees will result in immediate termination of services without refund

4. Upon registering you consent to be sent occasional marketing emails and any emails related to your service(s) if you no longer wish to receive emails from us please let us know via ticket.

5. Under no circumstances (excepting having created a contact/sub user account) should you share login details to your account

 

C. Support

1. Support will be provided by tickets using our online support system. The Client acknowledges that Point of Trade Co. / POT Hosting will only provide support for services Offered. Support tickets can be opened 24/7, our support team will endeavor to answer tickets within 20 minutes, however this time scale cannot be guaranteed or relied upon due to the varying nature of support and conditions outside of our control.

2. Staff may be able to help with third party software but the company offers no guarantees. Further support should be sought from the creators or developers of the relevant software.

3. No member of staff should be required to feel obliged to deal with any customer who is exhibiting threatening, abusive, aggressive or violent behavior. In any of these circumstances a member of staff has the right to refuse to serve that customer.

3a. Aggressive correspondence, which includes belittling our staff, causing distress through threats/demands or general aggressiveness towards staff the customer will be given a warning. Further incidents and Point of Trade Co. reserves the right to terminate the customers service

3b. Abusive correspondence, which includes threats, personal abuse (based on age, gender, race, sexuality, disability etc.) and language generally falling into the category of ‘foul and abusive’ in which we include swearing, the customer will be given a warning. Further incidents and Point of Trade Co. reserves the right to terminate the customers service or, in serious cases, referred to the police via the Head of Network Operations.

 

D. Game Server Rules

As a client of Point of Trade Co. / POT Hosting you agree and acknowledge the following:

  • 1. Advertising of other server providers is strictly prohibited and may result in account suspension/termination of contract.
  • 2. Bandwidth and space provided are for the usage of game server files ONLY.
  • 3. Game server files (.exe) may NOT be modified without the express permission of Point of Trade Co. The updating of server files from legitimate sources is allowed.
  • 4. Bots and other add-ons that may increase CPU usage are NOT allowed without the express permission of Point of Trade Co.
  • 5. Editing slots on your server will result in TERMINATION. You will only use the amount of slots you have paid for.
  • 6. Mods/Plugins is not fully supported with our support team, Point of Trade Co. support team will assist to install configure mods but with limited level.
  • 7. We will NOT accept any liability for downtime and offer no guarantees about how long it will take to have any mods updated
  • 8. We will offer to set your server back to default files and settings until a new updated mod becomes available, if you wish us to do this you should raise a support ticket
  • 9. In the case of 3rd party mods, we will endeavor to add any and all mods that clients request however we make no guarantee and if a mod cannot be added no refund will be provided unless the game itself also does not work
  • 10. Downgrading a service will credit your account pro-rata with the difference between what the server did cost and now costs, credit is subject to terms stated in section H
  • 11. We reserve the right to update our services / prices without further notice once the company management approves it.
  • 12. DDOS/DOS/IP Streesser and any other Attack method received to the server will go through Protection filtration (Mitigation) and if the Attacks remains or initiated multiple times we will send the service to black hole (null route) without further notice to the client which means total blockage which woould cause the client server to be down/stopped until our networking team decides to unblock it once they make sure that the attack is no longer active.
  • 13. The server users is the owner responsibility. If our security steps mentioned in Article D Point 12 didn’t become effective for any reason, we reserve the right to suspend/terminate the service without further notice (None Refundable) due to the damage the owner caused to our infrastructure.

 

E. Web-Hosting Rules

As a client of Point of Trade Co / Hosting you agree and acknowledge that your account or sub accounts will:

  • 1. Not be used to host material which violates any law or regulation put in place by the country of which the server is located (Kuwait, GCC and Middle East)
  • 2. Not be used for hosting backups, large video files or downloads
  • 3. Not to allow copyrighted software / media to be hosted without express permission by the copyright holder
  • 4. Not allow Adult / Racist content to be hosted
  • 5. Not allow Proxy servers or BOTS of any kind to be installed
  • 6. Not to allow any information, tools or attempts related to hacking, phishing, phreaking, virus or spam to be hosted or installed on our servers
  • 7. Not to allow anything that degrades the performance of any of our servers
  • 8. Unlimited file hosting is only applicable to files that are directly related to website(s) on the clients account. We reserve the right to revoke and place limitations on users accounts as we see fit.
  • 9. We reserve the right to update our services / prices without further notice once the company management approves it.
  • 10. Backups of web space/Databases are the customers responsibility and we cannot restore any data that may have been lost if you have neglected these.
  • 11. Testing the security of any device, website, server or anything else will result in any service you have with us being terminated with no refund and depending on how the testing was done your details may be passed to the authorities.

 

F. VPS Rules
  • 1. Not be used to host material which violates any law or regulation put in place by the country of which the server is located (Kuwait, GCC and Middle East)
  • 2. Not be used for hosting backups, large video files or downloads
  • 3. Not to allow copyrighted software / media to be hosted without express permission by the copyright holder
  • 4. Not allow Adult / Racist content to be hosted
  • 5. Not allow Proxy servers or BOTS of any kind to be installed
  • 6. Not to allow any information, tools or attempts related to hacking, phishing, phreaking, virii or spam to be hosted or installed on our servers
  • 7. Not to allow anything that degrades the performance of any of our servers
  • 8. Not to launch Denial of Service (DoS) attacks against any other server/person/company etc
  • 9. DDos/Dos/IP Stressers Attacks against your server will invalidate our money-back guarantee. In return, the traffic will go through Protection filtration (Mitigation) process and if the Attacks remains or initiated multiple times we will send the service to black hole (null route) without further notice to the client which means total blockage which would cause the client server to be down/stopped until our networking team decides to unblock it once they make sure that the attack is no longer active.
  • 10. The VPS applications provided to the cloud is the owner responsibility. If our security steps mentioned in Article F Point 9 didn’t become effective for any reason, we reserve the right to suspend/terminate the service without further notice (None Refundable) due to the damage the owner caused to our infrastructure.
  • 11. We reserve the right to update our services / prices without further notice once the company management approves it.
  • 12. Windows VPS comes out of the box and license (Key) is not included. Its the user responsibility to provide the required license based on the OS version.

 

G. Refunds
  • 1. All game servers and web hosting come with a 48hr refund, if you are not happy you may cancel for a refund (minus payment gateway processing fee’s, which are usually 3%+ –  and/or depends on the payment method used). To request a refund you MUST submit a support ticket
  • 2. Over-payments, if you have for example paid an invoice manually and have a subscription to us the extra will automatically be credited to your account. We cannot refund subscription payments for more than 3 months.
  • 3. We do not provide pro-rata refunds
  • 4. With exception to section G point 2 Credit cannot under any circumstances be refunded
  • 5. Public pay payments cannot be refunded under any circumstances
  • 6. Requesting for refund twice on the same service is not allowed and refund request will be rejected.

 

H. Fair Usage Policy
  • 1. Point of Trade Co. operate a fair usage policy on CPU, RAM, Disk Space and Bandwidth where it is not mentioned we provide a specific limitation, the fair usage policy is set out below
  • 2. CPU, RAM, Disk Usage. If the usage exceeded to noticeable range we have the right to stop the service for debugging purposes until its been solved. If not, client will be notified and investigation will start as if its Point of Trade Co. issue a refund of the remaining timing will be provided, if its the client abusing the server then service will be terminated and no refund will be provided.
  • 3. At our discretion we may apply this policy, we try not to unless absolutely necessary though

 

I. General

1. If any of the above rules are infringed, the clients account and/or service will be terminated without refund.

2. In addition to the above we reserve the right to ban the use of any applications which we deem unsuitable, or which may degrade the quality of service for other customers.

3. Point of Trade Co. reserve the right to change these terms of service at any time without prior notice or warning E&OE

4. Account Cancellation – All requests for canceling any service / services must be made online with at least 2 days notice, failure to do so will result in being charged the full months invoice. Cancellation can be done by:

5. Payments: Clients will be invoiced 3 days in advance then last day notice of the payment due date. If payment is not received by the due date (midnight) the service will be automatically suspended until payment is received. If the invoice is still not paid after 7 days, a further invoice unpaid notification will be generated and issued. Finally after 7 days of unpaid invoice(s) the clients services will automatically be deleted from our systems, rendering all the clients files irretrievable.

6. Delivery Policy: As all our goods are non physical no delivery is required, however services should be delivered within 3 hours maximum unless specified

7. Changes Point of Trade Co. reserve the right to update, change, amend or otherwise alter any and all documents, webpages, prices, support terms and any other service we provide without warning. In the case of prices we will always endeavor to provide at least 1 months notice.

11. IN NO EVENT WILL POINT OF TRADE CO. BE HELD LIABLE BY ITS CUSTOMERS FOR ANY CONSEQUENTIAL, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, DATA OR GOODWILL WHETHER INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY OF THE SERVICES, PERFORMANCE, NON-PERFORMANCE, NEGLIGENCE, TERMINATION, BREACH OR ACTION OR INACTION UNDER THIS AGREEMENT EVEN IF THE CLIENT ADVISES POINT OF TRADE CO. OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

 

These terms and conditions shall be governed by and construed in accordance with the laws and regulations of Kuwait (Citra Internet Exchange). Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts if State of Kuwait.